Terms of sale

1. Who you are dealing with

Stones are sold by Stones of Ceylon, Sydney, Australia. All prices are in Australian dollars.

2. Every stone is unique

Each listing is a single physical stone or a single parcel. There is no second one, no restock and no equivalent substitute. A stone is sold when payment completes, and until then it can be sold to someone else — including while it is sitting in your basket.

Beginning checkout creates a short reservation in the authoritative inventory. A second checkout for the same physical stone is refused. If a provider exception nevertheless produces two payments, fulfilment is frozen for human resolution rather than choosing silently.

3. Description

Every stone is described according to the standard set out in how we describe stones, which forms part of these terms. In particular: treatment is stated on every listing; origin is marked as either laboratory-stated or our own assessment; and where a stone is described as untreated, the listing also sets out the evidence basis, author, date and confidence. A supplier statement, owner assessment, acquisition document and laboratory report are not presented as interchangeable. Optional laboratory work is arranged only through an approved written quote.

Photographs are taken without colour grading, but no screen renders a gemstone exactly and colour genuinely changes with the light. A stone looking somewhat different in person is expected, and is what the inspection period is for.

4. Price and payment

The price shown at checkout is the price charged. Card payments are handled by Stripe; neither this site nor we ever receive your card number.

Orders above $5,000 are not sold through the basket — see shipping and insurance for why — and are settled by bank transfer against an invoice.

We do not accept cash or cryptocurrency for any transaction, of any size.

5. Shipping, risk and title

No order is accepted until a current route record confirms that the carrier accepts the contents, destination and declared value and that the written cover and signature requirements are met. The actual carrier, service, cover and allocation of risk form part of the order terms shown before payment. This section remains subject to the legal review identified above.

Import duty and tax at the destination are yours. Parcels are declared accurately at full value; we will not under-declare, and asking us to is the one request we always refuse.

6. Returns

Seven days from delivery to inspect any stone and return it for a full refund, on the terms set out in inspection and returns.

7. Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.

A stone materially not as described is a major failure, and the choice of remedy is yours. Nothing in these terms limits that, and no time limit stated anywhere on this site applies to it.

8. Destination and sourcing controls

A transaction may be refused or moved to managed review where a current law, sanctions decision, processor rule, carrier condition, insurance condition or documented company sourcing policy applies. Each control is recorded with its source, effective date and review date; the site does not describe an entire origin as prohibited unless that is the approved rule.

You are responsible for the legality of importing a gemstone into your own country. Where you have doubts, ask before ordering.

9. Identification

We may request identity, title, beneficial-ownership or transaction information where the approved procedure requires it. The applicable procedure is being determined for the actual entity and transaction; this draft does not state that every transaction has the same legal identity requirement.

10. Governing law

These terms are governed by the law of New South Wales, Australia.